Terms and Conditions of Service

Brand: VIPANIQ® (Wear What You Feel) • Operating Entity: Vipaniq • Storefront: https://vipaniq.com • Effective Date: October 16, 2026 • Last Updated: October 16, 2026

Welcome to VIPANIQ®. Throughout these Terms of Service (“Terms”), the expressions “VIPANIQ”, “we”, “us”, and “our” refer to Vipaniq, an independent Indian emotion-commerce apparel brand operating the online storefront https://vipaniq.com (the “Platform”, “Website”, or “Services”).

ELECTRONIC RECORD NOTICE: This document is an electronic record generated by a computer system in accordance with the Information Technology Act, 2000, the rules framed thereunder, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. Generated without physical or digital signatures, this electronic contract constitutes a legally binding agreement between you as a user and Vipaniq under Indian law.

1. Eligibility & User Representation

• Legal Capacity: By accessing our Platform or completing a transaction, you represent and warrant that you are at least 18 years of age and legally competent to enter into a binding contract under the Indian Contract Act, 1872.
• Accuracy of Customer Data: You warrant that all information submitted during checkout or account creation—including recipient legal name, mobile contact number, 6-digit PIN code, and complete delivery coordinates—is truthful, accurate, and current.
• Account Security: You are solely responsible for maintaining the confidentiality of your account credentials, passwords, and one-time passwords (OTPs). You agree to accept responsibility for all transactions occurring under your account.
• Right to Restrict or Terminate: Vipaniq reserves the right to suspend or permanently block accounts that submit fictitious contact numbers, unserviceable or deceptive delivery addresses, or demonstrate abusive ordering patterns (including repetitive failed COD deliveries or excessive fraudulent returns).

2. Verified Product Specifications & Made-to-Order Architecture

• Premium Cotton & Fabric Construction: All VIPANIQ® graphic apparel is manufactured from 100% Super-Combed Bio-Washed and Pre-Shrunk Cotton. Fabric density is specified on individual product description pages:
  • Classic Regular Fit: 180 GSM (Grams per Square Meter).
  • Oversized Streetwear Fit: 240 GSM heavy-gauge structured drape.
• Print Engineering: Graphics are applied using digital Direct-to-Garment (DTG) and high-density screen printing.
• Made-to-Order Model & Tolerances: Because every garment is custom-printed on demand following order confirmation, minor print placement variations within recognized industrial tolerances (±0.5 inch) or subtle color variations resulting from client display calibrations are inherent to textile digital reproduction and do not constitute manufacturing flaws.

3. Order Processing, Acceptance & Cancellation

• Contract Formation: The display of merchandise on the Platform constitutes an invitation to offer. Your submission of an order represents an offer to purchase. An order is deemed accepted only when VIPANIQ generates and transmits a digital Order Confirmation via email, SMS, or WhatsApp containing your Order Number.
• Order Rejection Rights: VIPANIQ reserves the right to decline or cancel any order due to technical pricing errors, stock unavailability, suspected fraudulent activity, or unverified Cash on Delivery (COD) authentication.
• 60-Minute Self-Service Cancellation Grace Window: Customers may cancel an order within 60 minutes of placement via their Order Confirmation screen or through our WhatsApp support concierge (+91 7827721108). Once the 60-minute window closes, orders automatically enter the factory pre-press print queue for fabric allocation; cancellations or design modifications thereafter are strictly locked out.

4. Pricing, Taxes & Secure Payment Protocol

• Inclusive Pricing & GST: All prices on vipaniq.com are stated in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) under Indian taxation laws.
• Payment Gateway Security: We accept UPI (Google Pay, PhonePe, Paytm, BHIM, CRED), Credit/Debit Cards (Visa, Mastercard, RuPay, Amex), and Net Banking via RBI-authorized, PCI-DSS Level 1 certified gateways. Sensitive payment credentials (card numbers, CVVs, UPI MPINs) are never stored on our servers.
• Cash on Delivery (COD) Terms: COD is available across eligible Indian PIN codes up to ₹3,000 cart value. A flat handling fee of ₹50 applies to COD orders (waived for VIPANIQ Club Members). Courier regulations strictly prohibit open delivery or inspection prior to cash payment. Full invoice value must be tendered to the delivery agent prior to receiving the sealed package.

5. Shipping, Exchanges & Return Governance

• 7-Day Exchange Window: Customers may initiate a size exchange within 7 calendar days from the official courier delivery timestamp. Defective or incorrect garments must be reported within 24 hours of order delivery.
• Defective / Incorrect Products: Report defective or incorrect products within 24 hours of order delivery and provide clear photographic evidence. Verified claims receive free doorstep replacement with priority re-printing.
• Size Exchanges: Size exchanges for identical designs are available for a subsidized reverse logistics handling fee of ₹100 for standard non-members (completely waived for VIPANIQ Club Members). Items must be unwashed, unworn, and have all original tags intact.
• Comprehensive Policy Reference: Detailed procedures, QC criteria, and transit schedules are governed by our official Cancellation, Returns & Exchanges Policy.

6. Intellectual Property Rights & Trademark Protection

All content displayed on the Platform—including but not limited to registered trademarks, trade names, slogans (“VIPANIQ®”, “Wear What You Feel”, “Some Feelings Deserve A T-Shirt”), brand logos, original graphic design illustrations, textile artworks, typography, photographic imagery, sound designs, visual metaphors, and website source code—is the exclusive proprietary intellectual property of Vipaniq.

Any unauthorized reproduction, modification, scraping, commercial distribution, imitation, or derivative exploitation is strictly prohibited and will be prosecuted under the Indian Copyright Act, 1957, the Trade Marks Act, 1999, and relevant civil and criminal penal codes.

7. Disclaimer of Warranties & Limitation of Liability

• “As Is” Basis: The Platform, merchandise, and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express, statutory, or implied, to the maximum extent permitted by applicable Indian law.
• Force Majeure: VIPANIQ shall not be held liable for any failure or delay in executing deliveries or fulfilling orders resulting from acts of God, extreme climatic events, floods, national emergencies, regional civil unrest, courier carrier strikes, or network disruptions beyond reasonable commercial control.
• Aggregate Liability Cap: To the fullest extent permitted by law, VIPANIQ’s total cumulative liability arising out of or related to any transaction on the Platform shall strictly not exceed the total invoice amount paid by you for the specific product in dispute.

8. Governing Law & Dispute Resolution

These Terms of Service and any contractual relationship formed between you and VIPANIQ shall be governed by, interpreted, and construed in accordance with the substantive laws of the Republic of India, without regard to conflicts of law principles.

Any controversy, dispute, or legal proceeding arising out of or in connection with these Terms or transactions conducted on vipaniq.com shall be subject to the exclusive jurisdiction of the competent civil courts located in New Delhi, Delhi, India.

9. Customer Care & Official Coordinates