VIPANIQ Support & Concierge

We maintain completely transparent pricing with zero surprise checkout fees:

• Prepaid Orders: 100% FREE Delivery across India for all order values.
• Cash on Delivery (COD) Orders: Flat Rs. 50 handling surcharge (Prepaid saves Rs. 50 vs COD).

Every graphic tee is freshly printed upon order confirmation:

• Production & Dispatch: 24 to 48 business hours (2 to 4 business days).
• Tier 1 Metros: 2 to 4 business days post-dispatch.
• Rest of India (Tier 2/3 Cities): 4 to 7 business days post-dispatch.
• Remote Zones: 7 to 10 business days.

Our courier partners make up to 3 consecutive delivery attempts. You will receive an SMS and WhatsApp alert with a direct option to reschedule your delivery slot or update landmark details before each attempt.

We offer a 7-day doorstep size exchange window from the date of confirmed delivery. If your tee doesn't fit as expected, initiate an exchange for an alternate size of the exact same design. Size exchanges carry a Rs. 100 size exchange fee per item for all customers (which covers two-way courier transit).

Unlike mass-inventory fast fashion brands that stock thousands of pre-made shirts in warehouses, VIPANIQ operates on a sustainable on-demand model where each graphic tee is freshly printed for you. Two-way reverse logistics costs us over ₹150; charging a nominal Rs. 100 fee covers reverse courier costs and prevents casual wardrobing while keeping our graphic tees accessible.

Because each garment is custom-printed to order upon your confirmation, we do not accept returns for change of mind or personal preference. Returns based on personal preference are issued as VIPANIQ Store Credit (valid for 1 full year). Cash refunds to the original payment source are strictly reserved for verified manufacturing flaws, delivery failures, or unfulfillable items.

Items must be in original, brand-new condition: unworn, unwashed, odor-free, with all brand tags intact and packaged in the original polybag. Items with signs of wear, perfume scents, or removed tags cannot be accepted.

We stand by our craftsmanship 100%. If your item arrives with a print defect, fabric tear, stitching issue, or incorrect design fulfilled on our end, we provide a 100% Free Doorstep Replacement with priority re-printing. Simply email wecare@vipaniq.com or WhatsApp +91 7827721108 with clear photos of the defect within 7 days of delivery.

For manufacturing print or stitching flaws, clear high-resolution photographs showing the defect are sufficient. However, for outer transit damage or missing parcel items, an uncut unboxing video showing the sealed courier package being opened is required to process claims with our courier insurance partners. Please report package damage within 48 hours of delivery.

We support all major digital payment options powered by Razorpay: UPI (Google Pay, PhonePe, Paytm, CRED), Credit/Debit Cards (Visa, Mastercard, RuPay, Amex), Net Banking, and Cash on Delivery (COD up to ₹3,000).

Choosing prepaid saves you the flat Rs. 50 COD convenience surcharge, qualifies you for promotional welcome discount codes, ensures contactless delivery, and queues your custom tee for direct print production without waiting for COD verification.

In the rare event of a payment gateway network timeout where funds were debited without generating an Order ID, your money is securely held by banking clearinghouses and automatically refunded back to your original source account within 3 to 5 business days.

VIP Club is free: create an account to join. 10% off your first order is open to everyone.

Simply create an account on our website. VIP Club is completely free to join with no paid pass or subscription fee.

Every product page features an exact size chart in inches and centimeters (Chest, Length, Shoulder Drop). Fabric weight varies by design and is listed on each product page. Our Classic Regular Fit is true to standard Indian sizing. Our Oversized Streetwear Fit features a deliberate relaxed drop-shoulder silhouette; we recommend ordering your true size for a loose streetwear drape, or sizing down if you prefer a closer fit.

To ensure your print and fabric stay pristine across 50+ washes: machine wash cold inside-out with gentle detergent, wash dark colors separately, avoid bleach or harsh fabric softeners, tumble dry low or line dry in shade, and never iron directly over the printed graphic.