Contact information
Contact Information & Customer Concierge
Brand: VIPANIQ® (Wear What You Feel) • Operating Entity: Vipaniq • Effective Date: October 16, 2026 • Last Updated: October 16, 2026
We are always here to assist you. Whether you have questions regarding our emotion-commerce graphic apparel collections, verified 180 GSM / 240 GSM Super-Combed Cotton specifications, size exchange requests under our 7-day policy, or real-time courier tracking telemetry, our concierge team is at your service.
1. Official Corporate & Support Coordinates
2. Channels & Specialized Desks
📦 1. Order Inquiries, Status & Live Courier Tracking
For updates on printing progress, dispatch confirmation, or live courier AWB tracking (Blue Dart, Delhivery, Xpressbees), contact us with your Order Number:
- Email: wecare@vipaniq.com (Include Order # in subject line)
- WhatsApp / Call: +91 7827721108 / +91 9910924481
🔄 2. Size Exchanges & Quality Defect Desk
If your graphic tee does not fit as expected, or in the rare event of transit damage or a printing flaw:
- Size Exchange Window: Submit size exchange requests within 7 calendar days from courier delivery confirmation.
- Size Exchanges: Subsidized reverse logistics fee of ₹100 for standard shoppers (100% FREE for VIPANIQ Club Members).
- Defect Reporting: Report defective, damaged or incorrect items within 24 hours of order delivery and share clear photos. Verified claims receive 100% free replacement with priority re-printing.
- How to Request an Exchange: Contact customer support by email at wecare@vipaniq.com or on WhatsApp at +91 7827721108. Include your Order Number.
🤝 3. Collaborations, Creator Drops & Bulk Squad Orders
For passion-tribe artist collaborations, limited-edition co-creations, corporate merchandise, or college squad bulk apparel:
Write directly to our partnerships desk at wecare@vipaniq.com with "Collaboration / Bulk Drop" in the subject line.
3. Statutory Grievance Redressal Mechanism
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, the contact details of our designated Grievance & Nodal Officer are set forth below:
Grievance & Nodal Officer: Customer Experience Lead
Operating Entity: Vipaniq
Office Address: Vipin Garden, Kakrola Mor, New Delhi, Delhi 110059, India
Email: wecare@vipaniq.com (Subject: Attn: Grievance Officer)
Telephone: +91 9910924481
Desk Availability: Monday – Saturday, 9:30 AM – 6:30 PM (IST)
Statutory Timelines: Formal acknowledgment within 48 business hours; complete investigation, redressal, and dispute resolution within 30 calendar days.
VIPANIQ® • Wear What You Feel • Some Feelings Deserve A T-Shirt • vipaniq.com