Returns, Exchanges & Cancellation Policy

Brand: VIPANIQ® (Wear What You Feel) • Effective Date: October 16, 2026 • Last Updated: October 16, 2026

Our Craftsmanship & Made-to-Order Model: At VIPANIQ®, every graphic t-shirt is freshly crafted on 100% Super-Combed Bio-Washed Cotton using state-of-the-art Direct-to-Garment (DTG) and high-density screen printing. Fabric weight is tailored by silhouette (180 GSM for Classic Regular Fit; 240 GSM heavy-gauge for Oversized Streetwear Fit). Because every piece is custom-printed on demand specifically for your order, we operate under transparent, fair-usage return and exchange guidelines.

1. Order Cancellation Policy

• 60-Minute Grace Window: You can cancel your order within 60 minutes of placing it directly via your Order Confirmation screen or by messaging our WhatsApp Concierge at +91 7827721108 / emailing wecare@vipaniq.com.
• Once In Production: After 60 minutes, your order is automatically pushed to our automated pre-press queue for fabric allocation and printing. Consequently, orders cannot be cancelled, modified, or re-routed once this window closes.
• Refund SLA on Approved Cancellations: We initiate a refund of 100% of the transaction amount to your original payment method immediately upon approval. Your bank may take 3–5 business days to credit the funds.

2. Defective, Damaged or Incorrect Fulfillment (100% Free Replacement)

If you receive an item with a manufacturing flaw, stitching tear, print error, or an incorrect size/design fulfilled on our end, we will replace it at zero additional cost.

Claim Submission Window & Requirements:

• Reporting Timeline: Report defective, damaged, incorrect or missing items within 24 hours of order delivery, as confirmed by courier tracking records.
• Order Verification: Provide your Order Number from your order confirmation and registered phone number/email.
• Photographic Proof: Clear, high-resolution photos displaying the full garment flat and clear close-ups of the specific flaw or defect.
• Package Unboxing Video: For transit damage or missing item claims, a short unboxing video showing the intact outer courier seal and initial garment inspection is required to process courier insurance.

Resolution & Dispatch Timelines:

Once verified by our Quality Desk, a fresh replacement piece is queued for priority printing. Production takes 1–3 business days, followed by an estimated transit time of 3–5 business days after dispatch. In cases where an exact replacement is out of stock, a full refund to your original payment mode is initiated.

3. Size Exchange Policy

We want your garment to fit comfortably. If your graphic tee does not fit as expected, you may request an exchange for an alternate size of the exact same design:

• Initiation Period: You must request a size exchange within 7 calendar days from the date of confirmed delivery.
• Garment Condition Standards: The garment must be strictly unworn, unwashed, unaltered, free from perfumes/odors, with all original VIPANIQ tags intact and packed in its original polybag.
• How to Request: Email wecare@vipaniq.com with the subject "Size Exchange Request - [Your Order Number]" or contact customer support on WhatsApp at +91 7827721108.
• Inspection & Dispatch Process: Our courier partner completes doorstep reverse pickup within 2–3 business days. Once the parcel clears physical quality inspection at our fulfillment hub, your new replacement size is produced within 1–3 business days and dispatched, with an estimated transit time of 3–5 business days after dispatch.

4. Ineligible Returns & Exceptions

Due to the personalized on-demand nature of our apparel, returns and exchanges cannot be accepted for:

• Change of mind or personal design remorse once printed.
• Garments with signs of wear, body odor, washing, detergent scent, or detached tags.
• Size exchange requests submitted after 7 calendar days from delivery, or defective, damaged, incorrect or missing item claims submitted after 24 hours from delivery.
• Mystery graphic drops, personalized name-prints, or clearance sale items.

5. Refund Processing & Timelines

• Prepaid Orders (UPI, Cards, Net Banking): We initiate approved refunds to the original payment method immediately upon approval. Your bank may take 3–5 business days to credit the funds.
• Failed Deliveries & Unserviceable Addresses: For orders returned to origin (RTO) due to failed delivery or an unserviceable address, we initiate the applicable refund as soon as the item is received back at our fulfilment hub. Your bank may take 3–5 business days to credit the funds.
• Cash on Delivery (COD) Orders: Refunds for verified COD claims are transferred electronically via secure UPI ID or direct NEFT/IMPS bank transfer. A secure bank detail submission link will be shared by our support desk.
• Shipping & COD Convenience Fees: Third-party logistics charges (₹50 shipping on sub-₹999 orders and ₹50 COD convenience fees) are non-refundable once courier transit has occurred.

6. Customer Care & Official Coordinates